Refund Policy

Need help? Contact us

Quik Cable Execution Services Refund Policy

As a certified JNA dealer, Quik Cable provides execution services to facilitate connections with various service providers. This refund policy applies specifically to Quik Cable's execution charges and does not cover the service providers' billing or refund policies.

Execution Services Covered

Our execution services include:

  • New service connection setup and processing
  • Plan upgrades and downgrades
  • Account management and administrative tasks
  • Bill payment processing
  • Service cancellation processing
  • Technical support coordination

Refund Eligibility

You may be eligible for a refund of Quik Cable execution charges if:

  • The requested service was not successfully executed due to our error
  • You cancel a service request within 24 hours of submission
  • The service provider rejects the connection request due to technical limitations
  • Duplicate charges were applied to your account in error

Non-Refundable Services

The following execution charges are non-refundable:

  • Successfully completed service connections
  • Plan changes that were processed successfully
  • Administrative tasks completed as requested
  • Services cancelled after 24 hours of request submission
  • Charges related to customer-initiated changes or cancellations

Service Provider Billing

Important: Quik Cable execution charges are separate from your service provider's billing. Refunds for service provider charges (monthly service fees, equipment costs, etc.) must be requested directly from the service provider according to their refund policy.

Refund Process

To request a refund for Quik Cable execution services:

  1. Contact our customer service team within 30 days of the charge
  2. Provide your account information and reason for the refund request
  3. Allow 3-5 business days for review of your request
  4. If approved, refunds will be processed within 7-10 business days
  5. Refunds will be issued to the original payment method

Execution Charge Ranges

Quik Cable execution charges typically range from $49.99 to $199.99, depending on the complexity and type of service request. These charges are clearly disclosed before any service is processed.

Dispute Resolution

If you disagree with a refund decision, you may:

  • Request a review by our customer service manager
  • Provide additional documentation supporting your claim
  • Escalate the matter through our formal complaint process

Contact Information

For refund requests or questions about this policy, please use the contact form on our website or start a live chat session.

Policy Updates

This refund policy may be updated from time to time to reflect changes in our services or legal requirements. Any changes will be posted on our website and will apply to services processed after the effective date of the change.

Last Updated: January 1, 2024